To reserve your grazing table event, a 50% non-refundable retainer is required within seven days of receiving your invoice. Your date, time + services are not confirmed until the retainer has been received + remain subject to availability until payment is made.

The retainer is applied toward your total event balance + reserves your event date + service window specifically for your gathering. If the retainer is not received within seven days, the date may be released + your booking is subject to cancellation.

The retainer is non-refundable except where otherwise required by law.

The remaining balance + any confirmed additions or applicable fees are due 7 calendar days prior to your scheduled event. At that time, the full event balance becomes non-refundable in accordance with the Cancellation Policy.

Failure to submit final payment by the deadline may result in cancellation of services + forfeiture of the retainer. Late payments are subject to a $25 fee per 24-hour period beyond the payment deadline.

Rush bookings placed within 72 hours of the event may incur a 15% rush fee + are subject to availability.

We understand that plans sometimes change. If you need to cancel your event, please contact Black Fig & Co. as soon as possible.

The 50% retainer is non-refundable at all times, as your event date + service window are reserved specifically for you.

Cancellations made more than 7 calendar days prior to the event: The non-refundable retainer will be forfeited. Any payments made above the required retainer will be refunded, excluding client-approved special-order items or non-refundable third-party expenses already incurred on your behalf.

Cancellations made 7 calendar days or fewer prior to the event: The full event balance is due + non-refundable. Cancellation does not release the client from the remaining balance due. If final payment has already been received, no portion of the event payment will be refunded.

Requests to reschedule may be considered at the discretion of Black Fig & Co. based on availability + circumstances. A reschedule or event credit is not guaranteed.

Circumstances qualifying under the Force Majeure Policy are addressed separately.

When applicable, grazing table installations may include the use of Black Fig & Co. display equipment, including boards, risers, stands, crates + ceramic serving pieces.

All Black Fig & Co. equipment remains the property of Black Fig & Co. When collection is required, a pickup time will be arranged following your event. All items must be returned clean, intact + undamaged. Lost or damaged items may be subject to replacement fees based on current value.

We are happy to incorporate client-provided items such as signage, florals, décor or other materials into your grazing table. While we take care when handling these items, Black Fig & Co. cannot be responsible for damage, loss or mishandling before, during or after your event.

Please clearly label any items provided + let us know in advance if anything requires special care.

Standard setup begins approximately 1.5 hours prior to your event. Larger or more elaborate installations may require additional setup time.

Please provide timely access to the venue + ensure the designated grazing area is clear + ready upon arrival. Delays caused by restricted access or venue-related issues may impact setup timing + overall presentation.

Once setup is complete, the client is responsible for maintaining appropriate food-safe conditions. Black Fig & Co. cannot be responsible for food left at room temperature, exposure to outdoor conditions or handling by guests, venue staff or other third parties following setup.

Black Fig & Co. cannot be held responsible for delays or inability to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, illness, accidents, venue closures, government mandates or supply chain disruptions.

When unforeseen circumstances occur, we will communicate available options + work to reschedule or adjust services whenever reasonably possible.